Information about the Monmouth County’s Water Emergency – July 2012

7/12/2012: Outdoor Water Restrictions Eased Further;
Odd/Even Watering in Place
for New Jersey American Water customers in Monmouth County

On 7/12/12, New Jersey American Water Co. announced that temporary repairs to the Swimming River Water Treatment plant are complete and the outdoor water ban is modified to include the use of lawn sprinkler irrigation systems every other day between 5 and 9 a.m. and 5 and 9 p.m.

This is a continuation of the odd/even water use schedule and means that: 

  • on odd-numbered days of the month, if your street address is an odd number (i.e., 23 Oak St., 7 Maple Ave.), you may water outdoors between the hours of 5 a.m. to 9 a.m. and 5 p.m. to 9 p.m.

  • on even-numbered days of the month, if your street address is an even number (i.e., 6 Oak St., 354 Maple Ave.), you may water between the hours of 5 a.m. to 9 a.m. and 5 p.m. to 9 p.m.


Exceptions (to the odd/even schedule) include:

  • Watering of new sod or seed if daily watering is required (note: it is recommended that any planting of new sod or seed that has not already taken place be delayed until the fall)
  • Use of private wells for irrigation
  • Commercial uses of outdoor water, such as for nurseries, farm stands, power washing, plumbing, athletic fields, and car washes


Questions about the odd/even schedule and other water restrictions should be directed to New Jersey American Water Co. The phone number for customer service is 800-652-6987.


Indoor conservation measures are encouraged for
all Monmouth County residents and businesses

The indoor water conservation measures include:  

  • Refraining from using washing machines and dishwashers, limiting showering times and flushing toilets less frequently; and
  • Commercial business operations that rely on water are not subject to these restrictions.

A water emergency was created by the collapse of three large water pipes Friday at the water company’s water treatment plant at Swimming River Reservoir. The break caused a reduction or total loss of water pressure or supply. Other water companies are assisting with the rerouting of water to New Jersey American Water Company customers, but not enough to meet normal demand.

New Jersey American Water Company is not operating at 100 percent; the outdoor watering ban will remain in place until further notice.

So far, all conservation efforts, especially the ban of outdoor use, has enabled all Monmouth County residents to resume the use of water in their homes and workplaces for consumption and personal hygiene. Continued conservation will allow this use to continue. 

Other information related to this water emergency:

Contact information -

New Jersey American Water Co.
Web site
Customer Service 800-652-6987

New Jersey Board of Public Utilities
Web site
Online complaint form
Customer Service 800-624-0241
(for in state callers) 609-341-9188

The boil water advisory was lifted for all towns in Monmouth County, New Jersey. The last four towns were removed from the list on July 2, 2012. With the lifting of the boil water advisory, the New Jersey American Water Company water distribution centers closed.

The Monmouth County Board of Chosen Freeholders declared a state of emergency for this water situation on Friday, June 29, 2012.

Monmouth County Press releases related to this water emergency:

To stay up to date on this and other Monmouth County news issues:

  • check out the county’s Web site on a regular basis;
  • “like” the county Facebook page;
  • “follow” Monmouth County on Twitter.

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