Frequently asked Questions

What areas are served?
Areas served: All of Monmouth County and trips are also provided outside the county.
 
What are our objectives? MCDOT provides public and specialized transportation services for seniors (60 and over) and permanently disabled residents of Monmouth County through direct operation and contracted service; promotes and provides supportive services for public transit services in Monmouth County.
 
How Do You Apply?
Method of Application: Call for information or reservations at 732-431-6480 ext 1.
 
Are There Fees Involved?
Fees/Donations: Starting at $3.00 one-way for in county medical and shared ride transportation .
$4.00 one-way for educational facilities.
$10.00 one-way for out-of-county medical transportation, up to 5 miles.
Various rates for employment transportation and kidney dialysis transportation.
 
What are Ages for a Senior Citizen?
Eligibility Requirements: Senior Citizens (over 60), permanently disabled and selected portions of the general public. Must define rural area for general public.
 
What are our Funding Sources?
Funding Sources: Fares, contributions, Federal, State and County grants.
 
Handicapped Access: All vehicles are wheelchair accessible.
 
What are the Requirements for Disability?
You must be permanently disabled and/or provide proof or documentation from a medical professional.
 
We need an aide to ride with our senior or disabled person, or do you provide one?
No you must provide an aide and notify the reservationist that the aide will be riding with the senior or disabled. There is no additional fare for the aide.
 
We do not have a wheelchair, do you provide one?
No, you must provide the wheelchair and notify the reservationist that the senior or disabled client will be traveling with one wheelchair.
 
Will I be safe traveling on a SCAT bus? All our buses have seatbelts and everyone is required to use them. It is the law.
 

Addendum D: Rider's  Rights / Non-Discrimination Policy

Monmouth County Division of Transportation is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a complaint in writing to Monmouth County Division of Transportation. To file a complaint, or for more information on Monmouth County Division of Transportation obligations under Title VI write to: 250 Center Street, Freehold, NJ 07728 or visit, www.visitmonmouth.com. Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint under Title VI to NJ TRANSIT by writing to: New Jersey Transit Customer Service – Title VI Division, One Penn Plaza East, Newark, N.J. 07105 or visit njtransit.com/diversity. A complaint must be filed within 180 days of the alleged discrimination.

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