General Information

What Does Consumer Affairs Do?

  • Investigates and mediates individual complaints.
  • Investigates the business practices of a particular business or industry when patterns of fraud appear.
  • Enforces the Consumer Fraud Act and state regulations.
  • Refers complaints to the proper agency when necessary.
  • Conducts educational programs through speaking engagements, radio and T.V.
  • Distributes publications warning consumers of unfair and deceptive business practices.

What Consumer Affairs Cannot Do

  • We cannot handle every kind of complaint. If we can't handle yours, we will put you in touch with someone who may be able to assist you.
  • We cannot impose a resolution on either party.
  • We cannot give legal advice or act as your lawyer.
  • We cannot recommend one business or product over another.
  • We cannot control the price for which a merchant sells his or her goods and services.

Consumer Affairs investigators examine paperwork

The NJ Division of Consumer Affairs mandates that county offices perform task force inspections several times a year. The purpose of these inspections is to verify that businesses are in compliance with State regulations. Other inspections are conducted to ascertain the whereabouts of a business, such as to confirm if a business has moved or to gather information from neighboring businesses. In addition, on-site inspections are conducted to confirm the validity of factual information received in a particular complaint.

This department serves as a source of information to consumers. You can obtain a complaint history on a business prior to doing business with a particular company. We are able to provide this very important information to the public.

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