“People are watching every dollar they spend, so it’s good to know there is a place to turn for help,” said Freeholder Lillian G. Burry, liaison to the County’s Division of Consumer Affairs. “I encourage residents to stop by the Consumer Affairs office and learn about ways to prevent identity theft, avoid fraud and become a savvy shopper.” 

Consumer Affairs staff are available to answer questions about consumer problems and provide information about how to be a sharper consumer, protect their privacy, manage money and debt, avoid identity theft and avoid frauds and scams.

“There are many ways to become a better consumer,” Consumer Affairs Director Annmarie Howley said. “Visiting our office is a great first step. We can tell people what to ask when signing a home improvement contract, buying a car, looking at a credit report and so much more.” 

The Division of Consumer Affairs is a law enforcement agency, created and funded by the Monmouth County Board of Chosen Freeholders. It protects against consumer fraud and dishonest and unscrupulous business practices by enforcing the state Consumer Fraud Act and other regulations. This is one of the many important ways the County is able to assist residents.

Last year, the department mediated nearly 600 complaints and recovered more than $2 million for consumers. Since the County’s Division of Consumer Affairs was established in 1977, it has handled more than 50,000 complaints and resolved disputes, resulting in savings to consumers of more than $16 million.

Consumer Affairs will help consumers resolve all types of consumer-related issues. Information about rescission, fraud and other consumer affairs programs can be found on the County website at www.visitmonmouth.com, by calling 732-431-7900 or email consumeraffairs@co.monmouth.nj.us. The office is open weekdays from 8:30 a.m. to 4:30 p.m. 

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