For Immediate Release:
April 25, 2014
Offers excellent customer service
State Department recognizes County Connection
Office earns Leading Acceptance Facility designation
NEPTUNE, NJ- The Monmouth County Connection, the first satellite office of county government, has been recognized by the U.S. Department of State as a Leading Acceptance Facility because of its dedication to excellent customer service.
As a result of this honor, the Monmouth County Connection has been chosen to participate in a customer service-oriented pilot program to help the Department of State better understand customer preferences. Only eight passport acceptance facilities, out of 8,500, were chosen to participate.
“The Monmouth County Connection has been acknowledged as a Leading Acceptance Facility because the satellite office offers additional, customer-friendly services that are not available at most passport acceptance facilities,” said County Clerk M. Claire French. “The Connection’s enhanced services include extended hours, photo services and walk-in availabilities, which provide the American traveling public with a more convenient, seamless passport application process.”
The Monmouth County Connection has been accepting passport applications since November 2012 and, in 2013 alone, accepted over 5,500 applications.
“Kudos to the County Connection staff and County Clerk Claire French,” said Freeholder Director Lillian G. Burry. “This national designation reflects the care and attention the staff gives to each passport applicant.”
Passport applications are accepted Monday, Wednesday and Friday from 10 a.m. to 6 p.m., Tuesday and Thursday, from 10 a.m. to 8 p.m., and Saturday from 9 a.m. to 1 p.m. Customers do not need to make an appointment to apply.
Apply for a U.S. Passport today at the Monmouth County Connection to have the ultimate passport application experience. For more information, or to find out how to apply for a U.S. passport, visit www.travel.state.gov or www.visitmonmouth.com.
The Monmouth County Connection is located in Neptune at 3544 State Highway 66 in the strip mall adjacent to the Home Depot and across the street from Wal-Mart.
This office of Monmouth County government offers a variety of services including passports, passport photos, free notary public, veterans’ IDs, election/voter information, senior and veterans’ services, public access computers and more.
The County Connection is under the direction of County Clerk M. Claire French and is supported by the Board of Chosen Freeholders. For directions and more information, call 732-303-2828 or log on to www.visitmonmouth.com and click on the “County Connection” icon.
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